Privacy Policy – White Heaven Holidays
Journey with Confidence – Your privacy matters to us.
Effective Date: 4 April 2026
Welcome to White Heaven Holidays (the “Company”, “we”, “our”, or “us”). When you visit https://himachaltourpackage.co.in/privacy-policy (the “Website”), you trust us with personal information that helps us plan your dream Himalayan adventure. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how you can control it—all in clear, plain language.
1. Scope & Consent
- This Policy applies only to information collected through the Website (including all pages, forms, and interactive features).
- It does not cover data you provide offline, via phone, or through any third‑party channels that are not part of our site.
- By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the site.
2. Information We Collect
2.1 Directly from You
| What we collect | When we collect it | Why we need it |
|---|---|---|
| Name, email address, phone number | Contact form, email inquiry, or live‑chat | Respond to your questions, provide quotes, and confirm bookings |
| Company name & business address (if applicable) | Account registration or corporate travel request | Issue invoices, manage corporate accounts, and comply with tax regulations |
| Physical address | When you book a tour or request a travel package | Ship documents, send confirmations, and coordinate on‑site services |
| Message details / travel preferences | Inquiry or booking form | Tailor itineraries, suggest relevant tours, and improve service quality |
We only ask for information that is necessary to fulfil your request or improve your experience. The purpose is always disclosed at the point of collection.
2.2 Automatically Collected (Non‑Personal) Data
- Log files – IP address, browser type, ISP, date/time stamps, referring/exit pages, click counts.
- Cookies & web beacons – Preference settings, session identifiers, and analytics data.
These data help us understand site performance, diagnose technical issues, and enhance usability. They are never combined with personal identifiers for marketing without your explicit consent.
3. How We Use Your Information
| Purpose | How the data is used |
|---|---|
| Website operation & improvement | Keep the site running smoothly; monitor traffic; identify bugs; optimise navigation |
| Personalisation | Show travel packages, offers, and content that match your interests (e.g., Himachal‑specific tours) |
| Communication | Send booking confirmations, itinerary updates, travel alerts, customer‑service replies, and promotional newsletters (only if you opt‑in) |
| New services & features | Analyse feedback & usage patterns to develop new tours, tools, and online features |
| Security & fraud prevention | Detect suspicious activity, verify identities, and protect both you and the Company from fraud |
4. Cookies & Similar Technologies
- Session cookies – Remember your selections during a single visit (e.g., items in a cart).
- Persistent cookies – Store preferences (language, currency) for future visits.
- Analytics cookies – Used by Google Analytics and similar tools to aggregate usage statistics.
Third‑party advertising
- Google DART cookies may display ads based on your browsing history. You can opt‑out by visiting Google’s ad‑privacy page: https://policies.google.com/technologies/ads.
- Other advertising partners may also set cookies; links to their privacy policies are provided where applicable.
You control cookies – Adjust your browser settings to block, delete, or receive alerts about cookies. Most browsers include a “Help” section that explains how.
5. Your Data Rights
5.1 General Rights (Applicable to all users)
| Right | What is means |
|---|---|
| Right to Disclosure | Request a summary of the categories of personal data we hold about you. |
| Right to Deletion | Ask us to erase your personal data (subject to legal obligations). |
| Right to Opt‑out of Sale | We do not sell personal data; you may still request confirmation. |
5.2 GDPR‑Specific Rights (for EU residents)
| Right | How to exercise it |
|---|---|
| Access | Request a copy of your personal data (a nominal processing fee may apply). |
| Rectification | Ask us to correct inaccurate or incomplete data. |
| Erasure (“Right to be forgotten”) | Request removal of your data where no legal requirement to retain it exists. |
| Restriction of Processing | Request that we limit use of your data while a dispute is resolved. |
| Objection | Object to processing for direct marketing or other legitimate‑interest grounds. |
| Data Portability | Receive your data in a structured, commonly used format and transfer it to another controller. |
How to submit a request: Email info@himachaltourpackage.co.in (or use the contact form) with a clear description of the right you wish to invoke. We will respond within 30 days.
6. Children’s Privacy
- We do not knowingly collect personal information from children under 13 years of age.
- If you believe a child has inadvertently provided personal data, please contact us immediately at info@himachaltourpackage.co.in. We will act promptly to delete the information.
7. Data Security
- All personal data is stored on secure, encrypted servers.
- Access is limited to authorized personnel who need the information to perform their duties.
- We employ industry‑standard firewalls, intrusion‑detection systems, and regular vulnerability assessments.
8. Changes to This Privacy Policy
We may update this Policy from time to time to reflect legal requirements, operational changes, or new services.
- When a change occurs, we will post the revised version on this page and update the “Effective Date” at the top.
- Continued use of the Website after changes implies acceptance of the updated terms.
9. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out:
- Email: info@himachaltourpackage.co.in
- Phone: +91‑9418187220
- Mail: White Heaven Holidays, Aleo Road, Manali, Himachal Pradesh, India – 175131
Our team is ready to help you travel the Himalayas with peace of mind.
Ready to explore the wonders of India?
Your adventure awaits—secure, informed, and unforgettable. Thank you for trusting White Heaven Holidays with your travel dreams.